Payments. Shipping & Returns

We appreciate you taking a moment to read this page in order that you can understand our policies in relation to payments, shipping, and returns.


If you have any specific requests please contact us before placing an order so that we can confirm if we can meet those requests upfront. Please do not add special requests as notes at checkout - the notes section at checkout is only for delivery instructions.


Our site will automatically calculate a total cost for an order including shipping. We do not ship goods until full payment has been received. Payments are welcome through a range of methods as follows:

Bank Deposit - the account details will come up on the screen when you select bank deposit so please make a note of those and leave your order number as the ID for the payment.

Credit Card - our system will process your direct credit card payment via the secure Shopify Payments system.

Paypal - Due to an increase in fraudulent activity via Paypal we no longer accept Paypal as a payment option.

Afterpay - a modern day fee-free lay-by where you get the goods first and pay them off later. Afterpay allows you to order what you want and get it delivered upon payment of the first installment, and you then pay a further three installments over a period of time to pay off those goods. Check their terms and conditions before you use their service.

Zip Pay - buy now, pay later through Zip Pay

We do not provide paper invoices as this is just one of many ways that we are able to keep costs down and prices low. If you need a tax invoice for your records then please print one off the system when placing your order.

Pick Ups

Sorry but we no longer offer pick ups so all goods must be shipped.


Orders are shipped within 2-10 business days after payment so please only contact us about shipping and delivery if you have not received your order more than two weeks after payment.

The shipping costs calculated by the system are generally correct but some items may not be able to be combined for shipping so additional shipping costs may become payable if an order needs to be split into multiple packages.

A signature may be required upon receipt of delivery so feel free to elect for items to be sent to a work address if that is more suitable for you. If delivery is attempted when no one is available then you can collect your parcel from your local post office or arrange for courier to re-deliver. Please let us know if you have not received your order within a week of making payment.

We can only ship to the delivery address you confirm at checkout so please ensure that is the correct delivery address before completing checkout through them. Please follow up on the delivery of your order as any orders returned to us by the carrier as unclaimed or undeliverable may incur additional postage costs as we are charged for the return of those parcels.


You can cancel an order any time prior to payment by way of your order history. Once payment has been made on an order it can no longer be cancelled as costs may have been incurred our end but if you contact us via the website we are happy to process a 'Change of Mind' return as below.


Although not common occasionally situations arise where returns are required and we aim to make this process of resolving problems as easy as possible. The first and most important step is for you to contact us with a detailed description of what the problem is so that we can resolve the issue for you. Postage costs are not refundable and any items returned without prior contact may be refused and returned to you.

Item not fit for purpose described or faulty - should the item received not be fit for the purpose it was described for or be faulty then please let us know as soon as possible so that we can help you out. Please ensure that any returned items are returned in their original packaging if available and packed well as per the way they were sent out. Refunds will be processed via the same payment method as you paid for the item/s and will only be processed once the item has been returned to us.

Item damaged in transit - please check your order as soon as you receive it even if you are not planning on using it straight away, and let us know if there are any problems within 5 days of receiving your order. Orders are packed according to our experience with the items we sell but should you have any specific packaging requirements then please let us know upfront so that we can adjust your invoice accordingly.

Change of mind - with the exception of discounted or clearance products we are happy to offer credits for any items returned as unwanted or as the result of a change of mind. It is important that these items be returned in their original packaging, unused, and in the condition that they were sent out in. No credit will be made available for any returned items that have been used and/or are otherwise not fit for resale. Any refund may be less postage costs and a restocking fee up to 20% of order value to cover any costs or fees we have incurred.

Please note that we refund only and do not offer replacement items.